It depends on the type of video, but here's our standard timeline:

Social media reel (15–60 sec) — rough cut delivered within 7 working days of shoot day. Full delivery including revisions: 2–3 weeks.

Corporate or brand video (1–3 min) — rough cut in 7–11 working days. Full delivery: 3–4 weeks.

Event video — delivered within 7 working days after the event.

We commit to a specific timeline in writing before we start — and we stick to it. The number one complaint about video agencies in Malaysia is broken deadlines. We take that seriously.

Every project includes 2 revision rounds at no extra charge.

A revision round means you send us one consolidated list of changes at a time — not individual messages spread over several days. This keeps the process clean and fast for both sides.

In practice, most clients use 1–2 rounds. If we need more than 2, it usually means we didn't understand your brief well enough at the start — so we'll fix that in the briefing process before it happens.

Additional revision rounds beyond the 3 included are charged at RM 500-800 per round for social media videos and 30% from total price per round for corporate or brand videos.

Yes. We regularly travel to Melaka, Negeri Sembilan, and Perak for shoot days.

Pre-production (briefing, scripting, planning) and post-production (editing, revisions, delivery) are all done remotely — we only need to physically travel for the shoot itself.

Travel costs are discussed and agreed upfront in your quote. No surprise charges added after the fact. If you're based further away and unsure, just WhatsApp us — we'll let you know honestly whether it makes sense logistically and financially.

We hear this a lot — and honestly, it's a fair concern.

Here's what most agencies do: take your brief, shoot your video, deliver the file, disappear. What they don't do is treat your video as a business tool that needs to actually perform.

The difference with Hoohaa Snap:

We're a video-first team — not a social media agency that does video as an add-on. Every project starts with a strategy question: what do we want the viewer to do after watching this? That question shapes everything from the script to the edit to how we recommend you distribute it.

We commit to timelines in writing. We include 3 revision rounds upfront. We don't go quiet after shoot day. And we include a distribution guide with every video so you know exactly how to run it as an ad or post it for maximum reach.

We can't guarantee results — no honest agency can. But we can guarantee you'll know exactly what's happening at every stage of your project, and you'll receive a video that was built around a clear goal, not just a brief.

Yes. Hoohaa Snap is a full digital marketing service, not just a video production company.

We can handle your entire digital marketing under one roof:

• Video production (scripted, shot, edited)
• Facebook and Instagram Ads (campaign setup, creative, targeting, optimisation)
• Google Ads (search campaigns for high-intent buyers)
• Social media management (content calendar, posting, engagement)
• Website design (built to convert, not just to look good)
• Digital campaign management (all of the above, managed together with monthly reporting)

The advantage of having one team handle video and ads is significant: we produce the creative with the campaign in mind from day one. The video is already formatted, paced, and scripted for the platform we're running it on — not repurposed after the fact.

Yes — visit our portfolio at hoohaa.com/work. You can filter by video type (social media ad, corporate, product, event) or by industry (F&B, retail, property, e-commerce, and more).

You can also visit our YouTube channel, Hoohaa Studio, which has 22,700+ subscribers and 1.6 million views across 29 cinematic travel films. That channel is our proof of quality — shot and edited by the same team that handles every Hoohaa Snap client project, with no client budget behind it.

If you'd like to see case studies specific to your industry before deciding, just WhatsApp us and we'll share the most relevant examples directly.

That's completely fine — and it's actually one of the most common situations we work with.

You don't need to come to us with a fully formed brief. You just need to know two things: what your business does, and what result you want (more enquiries, more walk-ins, more online sales, more brand awareness).

From there, we'll recommend the right video type, the right length, and the right distribution strategy for your budget. We ask the right questions — most clients find the briefing process itself clarifies things they hadn't thought about before.

Just WhatsApp us and say "I'm not sure what I need yet" — that's a perfectly valid starting point.

No. Script writing is included in all our video packages.

Here's how it works: after your briefing session, we write the script and share it with you for approval before any shooting takes place. You can request changes at this stage — we'd much rather adjust the script than reshoot because the concept wasn't right on the day.

If you already have a concept or script in mind, we'll refine it with you rather than starting from scratch. Either way, nothing goes in front of a camera without your sign-off first.

Yes — but nothing complicated.

We use a simple one-page project agreement that covers: scope of work, deliverables, timeline, number of revision rounds, payment terms, and who owns the final footage. Written in plain language, not legal jargon.

For ongoing retainer clients (social media management or digital campaign management), we work on a monthly rolling agreement — no 6-month lock-in contracts for new clients. We'd rather earn your continued business every month than trap you into one.

You'll receive the agreement before any payment is made. If anything is unclear, ask us — we'll explain every line.